Got Questions? We’ve Got Answers.
Whether it’s your first Cosmos tour, or you’re joining us again, we're thrilled you've chosen to travel with us! Either way, you’re sure to have a few questions about what to expect on your vacation. From accommodations to travel tips, we’re here to make preparing for your tour simple, easy, and affordable!
Booking a Vacation FAQs
- How do I find a vacation?
- How do I make a reservation?
- Why should I choose Cosmos?
- What is the Travel Insurance Plan?
- Why am I asked to give my passport name, gender and date of birth when booking air?
- How does Cosmos support sustainable travel and protect the environment?
- Are Cosmos tours disability accessible?
- Why is my contact information collected when I book?
How do I find a vacation?
Choose a destination from our Explore Tours page. Click on a specific tour to be linked to a page that provides a tour overview and links to detailed information about the Itinerary, Highlights, Maps, Hotels, Dates, Prices, and more!
How do I make a reservation?
Once you have found a vacation that interests you, you can use the "Book It" button located on the tour page. You can also contact a travel advisor or call us at 1.800.268.3636 with any questions and to book your exciting Cosmos experience.
- With 100+ vacations to 60 countries on six continents, Cosmos gives you a variety of ways to truly see the world the way you want.
- A variety of travel styles and specialty travel to meet the desires of today’s traveller, including Small-Groups, Faith-based travel and many more.
- VIP access (no waiting in lines) to major sights throughout your journey.
- Inside visits to major and must-see sights included in the vacation price.
- Hand-selected hotels located in the center of your destination.
- Expert Tour Directors who share their unique stories and knowledge of destinations in which they actually live.
Preparing for Your Vacation FAQs
- Do I need a passport and a visa?
- What size can my suitcase be?
- How many bags am I allowed to bring?
- What is the difference between a twin bedded room and a double room?
- What size is a triple room?
- When will I receive my travel documents?
- Where can I find information on currency rates?
- Can I pre-pay my gratuities before my vacation?
Do I need a passport and a visa?
When travelling outside Canada, a passport is required for Canadian citizens. Some countries require a visa. If you are a Canadian citizen, detailed visa information will be mailed or faxed to you after you book your vacation. Non-Canadian citizens should consult with appropriate consulates to determine if any visas are needed.
What size can my suitcase be?
Due to limited coach capacity, your bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 50 lbs. Carry-on bags should not exceed the dimensions of 12"x11"x6". Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Some airlines are also charging fees for checked baggage, and these fees are not included in the vacation or airfare package price. Please check with your airline directly for baggage information and regulations. Cosmos is not responsible for any additional fees imposed by air carriers regarding baggage.
How many bags am I allowed to bring?
Due to limited motorcoach capacity, we only allow one suitcase per person. Your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on published vacation. Some tours have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase online, etc.) can be found by accessing www.iflybags.com. Cosmos is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that passengers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveller's belongings throughout the duration of the vacation. Baggage insurance is recommended. Review our comprehensive Travel Protection Plan for available coverage options.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not recognized as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa itineraries, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
What is the difference between a twin bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bedded room has two separate beds of any size; this is what we usually reserve for our guests.
What size is a triple room?
A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.
When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.
Where can I find information on currency rates?
If you are in the process of planning your vacation and need information on currency exchange rates, access our currency converter tool.
Can I pre-pay my gratuities before my trip?
Cosmos offers passengers the ability to pre-pay their Tour Director and Driver gratuities before departure in select destinations. A per-person base rate is offered for your specific vacation to conveniently provide gratuities for your Tour Director and Driver (excluding Local Guides and other personnel). You can pre-purchase gratuities at the time of booking online or over the phone, or they can be added after booking. NOTE: Tips to Local Guides are included in pre-paid gratuities in South America. Europe and South Pacific tours are excluded from pre-paid gratuities, but you are welcome to offer tips directly on tour.
When On Vacation FAQs
When can I purchase optional excursions?
You can view and pre-purchase optional excursions 90 days before your vacation starts, which will also be available while you're on vacation. A list of optional excursions will be included in your documents for review prior to departure. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal touring experience and plan your time and budget in advance. To purchase excursions for your Cosmos tour, log in to the MyCosmos site (you will need your invoice/reservation number).
How is seating determined on the coach?
We offer daily rotation of seating, which gives everyone a variety of views.
Committed to Your Health & Safety
Our Global Health & Safety Team has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health and happiness of our guests. Learn more about Cosmos' On-Trip Assurance.